Booking and Payment

1. Booking Confirmation:
   • A booking is confirmed once a payment is received.
2. Payment Methods:
   • We accept payments via credit/debit cards through Square.
   • Afterpay
   • Cash
   • Bank Transfer
3. Cancellation Policy:
   • Cancellations made at least 60 days before the event will receive a full refund of the deposit.
   • Cancellations made at least 30 days before the event will receive a 50% refund of the deposit.
   • Cancellations made within 4 weeks of the event will forfeit their deposit
   • Cancellations made within 7 days of the event will forfeit the entire hire fee.
   • The only exceptions to our cancellation policy is adverse weather conditions in which case the Party Planet team will contact you to discuss options for changing venue or offer a full refund

Equipment Usage

4. Responsibility:
   • The hirer is responsible for the equipment during the hire period. Any damage or loss may result in additional charges.
5. Weather Conditions:
   • In case of adverse weather, we offer rescheduling options. Please contact us as soon as possible to make arrangements.
6. Liability:
   • Party Planet Hire is not liable for any injury or damage during equipment use. All users must adhere to safety guidelines.

Delivery and Pickup

7. Access Requirements:
   • Ensure clear access for delivery and setup. Additional fees may apply for difficult access areas.
8. Collection:
   • Equipment must be ready for collection at the agreed time. Additional charges may apply for late pickups.