Booking and Payment
- Booking Confirmation:
- A booking is confirmed once a payment is received.
- Payment Methods:
- We accept payments via credit/debit cards through Square.
- Afterpay
- Cash
- Bank Transfer
- Cancellation Policy:
- Cancellations made at least 60 days before the event will receive a full refund of the deposit.
- Cancellations made at least 30 days before the event will receive a 50% refund of the deposit.
- Cancellations made within 4 weeks of the event will forfeit their deposit
- Cancellations made within 7 days of the event will forfeit the entire hire fee.
- The only exceptions to our cancellation policy is adverseΒ weather conditions in which case the Party Planet team will contact you to discuss options for changing venue or offer a full refund
Equipment Usage
- Responsibility:
- The hirer is responsible for the equipment during the hire period. Any damage or loss may result in additional charges.
- Weather Conditions:
- In case of adverse weather, we offer rescheduling options. Please contact us as soon as possible to make arrangements.
- Liability:
- Party Planet Hire is not liable for any injury or damage during equipment use. All users must adhere to safety guidelines.
Delivery and Pickup
- Access Requirements:
- Ensure clear access for delivery and setup. Additional fees may apply for difficult access areas.
- Collection:
- Equipment must be ready for collection at the agreed time. Additional charges may apply for late pickups.